Privacy Policy

At New Earth Healing and Wellness, we are committed to protecting the privacy and confidentiality of our clients’ personal information. This Privacy Policy outlines how we collect, store, and use client information both through in-person interactions and via third-party platforms like Square.

Information We Collect
When you book a session, class, or purchase a service with New Earth Healing and Wellness, we may collect the following information:

• Name
• Contact details (email address, phone number, address)
• Payment information (processed securely through Square)
• Health information (voluntarily disclosed by you to better tailor our services to your needs)

How We Collect Information

1. In-Person: Information is collected directly from you during consultations, intake forms, or other service-related interactions.
2. Online (via Square): When you book or pay for a service online, Square securely processes and stores your payment information on our behalf.

How We Use Your Information
We collect your personal information for the following purposes:

• To schedule and confirm appointments
• To customize services according to your health needs and preferences
• To process payments securely
• To communicate with you regarding services, promotions, or updates

How We Store and Protect Your Information

1. In-Person Records: Any physical records (such as intake forms) are stored in a secure, locked location accessible only to authorized personnel.
2. Online Records via Square: Payment and booking details processed through Square are stored according to Square’s security and privacy protocols. We do not have direct access to your payment details, as Square encrypts and safeguards this information.

Third-Party Services
We use Square as a third-party service provider to process payments and manage bookings. By using our services, you agree to Square’s Privacy Policy, which can be found at their website. We encourage you to review this policy for additional information on how your data is managed by Square.

Client Rights
You have the right to:

• Access, correct, or update your personal information at any time
• Request that we delete your personal information, subject to any legal or regulatory obligations
• Withdraw consent for marketing communications at any time

Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable laws and regulations.

Confidentiality and Security
We take appropriate technical, administrative, and physical security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

Changes to this Privacy Policy
New Earth Healing and Wellness reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website, and we encourage you to review it periodically.

Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us at 0416 470 105.